How to View all Requests from your Department

Summary

This article will explain how to see multiple department tickets that you're responsible for.

Body

Description

This article will explain how to see your department requests.

Resolution

Follow these steps:

  1. ​Login to the Client Portal  (Wichita.teamdynamix.com)
  2. In the black ribbon across the top of the screen select "Services." 
  3. From there select "Ticket Requests" in the gray ribbon. 
  4. A list of fields will appear. Check the box in the lower right beside "Include requests from my accounts / departments." 
  5. And click on the button called Search ( your tickets will appear below)

If you do not see all your accounts/departments listed, please use the following link and request the missing Accounts/Departments be added to your TeamDynamix profile. Please include your myWSU ID in the description of the ticket. https://wichita.teamdynamix.com/TDClient/1907/Portal/Requests/ServiceDet?ID=38596