TDX: Reset Personal Identification Number (PIN)


This service request is used to reset a licensed user's Personal Identification Number (PIN) in the event the maximum number of retries has been exceeded and the PIN is locked out or the licensed user would like to have his/her PIN reset due to compromise or any other reason. Resetting of the PIN will blank out the existing PIN. The licensed user will then need to access a protected attribute on a ticket in order to generate a new PIN.


Any licensed TeamDynamix user that has created a PIN is eligible to have their PIN reset.


There is no cost to the licensed user for this service.​​​​​​​