If you have not received your refund and believe you should have, the first thing you should do is check your Student Account Suite for the latest activity. Below are some possible reasons for not receiving your refund as expected.
Direct deposit
If you have direct deposit already set up and this is where the refund should have been deposited, check these things which might be reasons for the problem:
- Did you allow for 3-5 business days?
- Have you checked the appropriate bank account?
- Was the account information entered correctly?
- Did anyone else have access to your account?
- Is this bank account closed?
See section below on Reissue Refund (Direct deposit or Refund check).
Refund check
If you were expecting a refund check in the mail, check these things which might be reasons for the problem:
- Did you allow for 5-7 business days?
- Have you moved and forgot to change your mailing address?
- Did someone else cash your check?
- Did you receive the check but forgot to cash it?
See section below on Reissue Refund (Direct deposit or Refund check) or section Expired Refund check.
Reissue Refund (Direct deposit or Refund check)
You will need to wait 10 business days for the refund to be reissued or returned to Accounts Receivable (whichever comes first). After the 10 business days, check Student Account Suite activity. If no additional activity, contact Accounts Receivable.
WSU will reissue your refund when the funds are returned to the University and there is no outstanding balance due to the University. We strongly encourage setting up a new account for direct deposit or updating your address. Preference for reissuing refunds is setting up an account for direct deposit; otherwise, a paper check will be mailed. NOTE: Student Account Suite activity will indicate when the bank has returned the funds and when/how a new refund is being issued.
Fraudulent Refund Activity (Direct deposit or Refund check)
If you (the payee) did not endorse and cash the refund check and our records show that the check has been cashed or if you did not receive your direct deposit, the fraudulent Check Affidavit Form would need to be completed by you and taken to any Commerce Bank. Contact the Accounts Receivable Office for obtaining and for assistance in completing this form. NOTE: It is the responsibility of the student to inform WSU Accounts Receivable of a fraudulent instance. Banks, post offices and/or police departments do not have a notification program or process.
Expired Refund check
Refund checks not cashed within 120 days of issuance are not valid and can no longer be cashed.
- If your check is less than a year old, see section on Reissue Refund (Direct deposit or Refund check).
- If your check is more than a year old, it may have been sent to the State of Kansas as unclaimed property. See section below on Unclaimed Property for information on how to claim your money.
Unclaimed Property
Wichita State University, Office of Financial Operations, is responsible to track its unclaimed property and report such property to the State on a fiscal year basis, (July 1 – June 30), which is submitted to Topeka November 1st. This includes tangible or intangible property, which includes but is not limited to wages or commissions, customer deposits, credit balances, gift certificates, credit memos, refunds, etc.
Property becomes unclaimed when the holder (Wichita State University) has not had contact from the owner of the property for a specified period of time. After the passage of dormancy period, if there has been no activity generated by the owner, the property is then considered abandoned. However, as the owner of unclaimed property, owners may reclaim the property. To start this process, visit the Kansas Unclaimed Property website: www.kansasstatetreasurer.com.