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Case Categorization: Admissions > International Admissions
Process Overview:
When will I get my I-20?
- When an International Student calls in and asks, “When will I get/receive my I-20?” They are most likely asking if they have been admitted yet.
Advisor Instructions:
DO: Confirm if the caller is Undergraduate or Graduate.
To find the information regarding their admission and when their I-20 would have been sent, please refer to the following areas:
Admission Decision - make sure they are admitted (if questions, refer to article: Admissions: Decision Codes and Explanations - INTERNAL)
Checklist -
Undergraduate or Intensive English Student:
When a student’s I-20 is sent out, a code is placed in their checklist. Each code is specific as to how the I-20 information was sent out to the student and will list the form of delivery as well as date.
The list of codes and what they mean:
- IZAM – Sent by Airmail
- IZDH – Sent by DHL
- IZFC – Sent by US First_Class Mail
- IZFE – Sent by FedEx
- IZGP – Sent by express mail
- IZPU – Available for pick-up
When you see one of these Item Codes in Checklist – this means the I-20 was sent and on the date highlighted under “Status Date”. The tracking number if available is also listed in “Instructions to Student”
Graduate Student:
When you see the “GZZI” Item Code in Checklist for Graduate Student – this means the I-20 was sent and on the date highlighted under “Status Date”. The tracking number for item is also listed in “Instructions to Student” IF the student paid to have the I-20 sent by DHL.
In the example below, you will see a Graduate student has been admitted and their I-20 was sent via email:
If a student has additional questions, please escalate the case to the following office:
- If the student is Undergraduate or Intensive English = International Education, 12094.
- If the student is Graduate = Graduate Admission, 12093.
If no additional questions, inform the student of when their I-20 was sent out and send the canned response below:
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Canned Response:
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Your I-20 was sent by [list carrier] with a deliver date of [include the date listed].
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