Service Catalog
Telecommunications
Telecommunications Assistance

Telecommunications Assistance

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Request assistance with any telecommunication issue.

ORG Number

Please enter your ORG number.

Fund Number

Please enter your Fund Number.

Budget Officer

Please enter the name of your budget officer.

Title

A short description to explain the nature of a ticket.

Request a Quote

Are you requesting a quote? Select Yes if the requests below require a quote before work is accomplished. Select NO if a quote is not required.

Request a Quote Yes No

Requested Service

Enter the service you are requesting.

Start typing... Requested Service

Requested Service

Existing, New, or Loaner

Is this an existing device, a new device, or a loaned device

Existing, New, or Loaner

Existing

New

Loaner

Email Address

Please enter an WSU email address to be connected to your Voicemail. This aids in a quicker response time to your ticket.

Current Cellular Number

Please enter the current cellular number if there is one. If not, please enter N/A

Type of Service

Enter the type of cellular service that you are requesting.

Start typing... Type of Service

Type of Service

New / Transfer

Would you like to transfer a number from a personal account, another business account or request a new cellular number?

Start typing... New / Transfer

New / Transfer

Cellular Carrier

Please enter the Cellular Carrier you have/want.

Start typing... Cellular Carrier

Cellular Carrier

Loaner Device Type

What type of device are you being loaned

Loaner Device Type

Cell Phone

Mifi

Loaner Length of Service

How long do you intend to keep the device.

Loaner Length of Service

Short term (2 weeks or less)

Long term (more than 2 weeks)

Please acknowledge that any loaner device out after 2 weeks will automatically be billed monthly until the device is returned.

Start typing... Please acknowledge that any loaner device out after 2 weeks will automatically be billed monthly until the device is returned.

Please acknowledge that any loaner device out after 2 weeks will automatically be billed monthly until the device is returned.

Loaner return date (mm/dd/yyyy)

Best estimate of when the device will be returned

Number to be Transferred

Enter the personal cellular number you would like transferred to WSU.

Number to be Transferred

Enter the business cellular telephone number you want to be transferred to WSU.

Conference Service Requested

Enter the Conference Service that you are requested.

Start typing... Conference Service Requested

Conference Service Requested

Name of Employee

Please spell the first and last names of the employee.

WSU ID of Employee

Please add 8 digit WSU ID of employee

Conference Building Name

Enter the building number where the conference phone will be needed.

Conference Room Number

Enter the room number where the conference phone will be needed.

Conference Date and Time (mm/dd/yyyy hh:mm)

Every attempt to satisfy this request by the due date will be attempted. However, most requests of this type have to be scheduled and depending on the work load may take two weeks to fulfill. If this request is within two weeks please follow up with Telecommunications at (316)978-3535.

Telephone Service

Select your Telephone service request

Start typing... Telephone Service

Telephone Service

Building Name

Enter the building name associated with this request

Room Number

Enter the room number associated with this request.

Telephone Add Options

Select the Add Options you require.

Start typing... Telephone Add Options

Telephone Add Options

New Org

Enter the New Org code for your business unit for phone service.

New Fund

Enter you organization's new Fund Code to be used for Telephone charges.

Building Name

Enter the current building

Room Number

Enter the current room number of the phone service you want moved.

Current Building Name

Please provide the current building name.

Current Room Number

Please provide the current room number.

New Building Name

Enter the building name where you are moving to. If the same building, please indicate so.

New Room Number

Enter the room number in the new building where the service will be move to.

Long Distance Service

Select the Long Distance Option that best serves your request.

Start typing... Long Distance Service

Long Distance Service

New Org Code

Enter the new org code for your department.

New Fund Code

Enter the New Fund Code for your organization.

New Budget Officer

Enter the New Budget Officer for the Org and Fund listed above for your organization.

Caller ID Readout

Please add what you want the caller ID to say.

Long Distance Restrict

Restrict - Requires PIN code to dial long distance: Unrestricted - Does NOT require a PIN code to dial long distance

Start typing... Long Distance Restrict

Long Distance Restrict

Building Name

Enter the current building name.

Room Number

Enter the current room number.

Extension Number

Enter the Telephone extension associated with this Voicemail request.

Voice Mail Service

Select the Voicemail Service for your request.

Start typing... Voice Mail Service

Voice Mail Service

Type of Service

Select the Network Connection Service that most correctly identifies this request.

Start typing... Type of Service

Type of Service

New Org Code

Enter the New Org Code Associated with your Organization.

New Fund Code

Enter the New Fund Code for your Organization.

New Budget Officer

Enter the New Budget Officer for your Organizations Org and Fund codes.

New Building Name

Enter the Building Name where the Network Connection will be moved to.

New Room Number

Enter the New Room Number associated with this Move Network Service Request.

Other Service

Select other telecommunications services from the drop down list. If you select "Other" please explain in the Description.

Start typing... Other Service

Other Service

New Org Code

Enter the New Org code corresponding to your unit.

New Fund Code

Enter the New Fund Code associated with your organization.

New Budget Officer

Enter the New Budget Officer for your organization.

Cellular Number

Enter 10 digit Cellular Number that you want your Extension Forwarded to.

Cellular Carrier

Choose the Cellular Service Provider for the Cell Phone you want your Extension Forwarded to

Cellular Carrier Verizon ATT Sprint Other (Specify in Description)

Extension Number

Add Extension Number, for new phones - add To Be Determined or TBD.

Name of Employee

Please list Name of Employee for this PIN

myWSU ID of Employee

Enter the myWSU ID for the employee needing the PIN Reset

Extension Number

Extension Number of the Phone you need restricted or unrestricted

Name on Mailbox

Typically an employee's name, but can be the name of the department if the extension is vacant or for general use

Building Name

Enter the building name where the Voicemail Phone is Located

Room Number

Enter the Room Number where the Voicemail Phone is Located.

Exact Location of Locate

Enter the exact area where buried items will need to be located.

Description

The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.

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Description

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Urgency

The importance of a ticket and how quickly it needs attention.

Impact

The impact, in terms of number of individuals, of a ticket.

PLEASE NOTE: Normal work orders are handled in the order they are received. Due to current work order backlog we are currently scheduling work orders 14 calendar days out. We regret that work orders requested for less than the current backlog cannot be performed any earlier.

Requested Due Date (mm/dd/yyyy)

Every attempt to satisfy this request by the due date will be attempted. Typical timelines are listed below, but we typically have 7 - 10 business days' worth of backlogged tickets.
-Trouble Ticket (It was working, now it does not) - 2 hours
-New Employee setup (Please indicate) - Within 5 business days
-Normal work orders - Within 10 business days

Telecom Target Due Date

The due date indicates the Internal Telecommunications date that the work on the ticket should be completed. It is not editable in the Client Portal.

Attachment

File attachments associated with the ticket.

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Other Fields

Your name

Your first name

Your last name

Your email address

Your phone number

Verification Code