Telecommunications Assistance

Please enter your ORG number.

Please enter your Fund Number.

Please enter the name of your budget officer.

A short description to explain the nature of a ticket.

Are you requesting a quote? Select Yes if the requests below require a quote before work is accomplished. Select NO if a quote is not required.

Enter the service you are requesting.

Is this an existing device, a new device, or a loaned device

Please enter an WSU email address to be connected to your Voicemail. This aids in a quicker response time to your ticket.

Please enter the current cellular number if there is one. If not, please enter N/A

Enter the type of cellular service that you are requesting.

Would you like to transfer a number from a personal account, another business account or request a new cellular number?

Please enter the Cellular Carrier you have/want.

What type of device are you being loaned

How long do you intend to keep the device.

Best estimate of when the device will be returned

Enter the personal cellular number you would like transferred to WSU.

Enter the business cellular telephone number you want to be transferred to WSU.

Enter the Conference Service that you are requested.

Please spell the first and last names of the employee.

Please add 8 digit WSU ID of employee

Enter the building number where the conference phone will be needed.

Enter the room number where the conference phone will be needed.

Every attempt to satisfy this request by the due date will be attempted. However, most requests of this type have to be scheduled and depending on the work load may take two weeks to fulfill. If this request is within two weeks please follow up with Telecommunications at (316)978-3535.

Select your Telephone service request

Enter the building name associated with this request

Enter the room number associated with this request.

Select the Add Options you require.

Enter the New Org code for your business unit for phone service.

Enter you organization's new Fund Code to be used for Telephone charges.

Enter the current building

Enter the current room number of the phone service you want moved.

Please provide the current building name.

Please provide the current room number.

Enter the building name where you are moving to. If the same building, please indicate so.

Enter the room number in the new building where the service will be move to.

Select the Long Distance Option that best serves your request.

Enter the new org code for your department.

Enter the New Fund Code for your organization.

Enter the New Budget Officer for the Org and Fund listed above for your organization.

Please add what you want the caller ID to say.

Restrict - Requires PIN code to dial long distance: Unrestricted - Does NOT require a PIN code to dial long distance

Enter the current building name.

Enter the current room number.

Enter the Telephone extension associated with this Voicemail request.

Select the Voicemail Service for your request.

Select the Network Connection Service that most correctly identifies this request.

Enter the New Org Code Associated with your Organization.

Enter the New Fund Code for your Organization.

Enter the New Budget Officer for your Organizations Org and Fund codes.

Enter the Building Name where the Network Connection will be moved to.

Enter the New Room Number associated with this Move Network Service Request.

Select other telecommunications services from the drop down list. If you select "Other" please explain in the Description.

Enter the New Org code corresponding to your unit.

Enter the New Fund Code associated with your organization.

Enter the New Budget Officer for your organization.

Enter 10 digit Cellular Number that you want your Extension Forwarded to.

Choose the Cellular Service Provider for the Cell Phone you want your Extension Forwarded to

Add Extension Number, for new phones - add To Be Determined or TBD.

Please list Name of Employee for this PIN

Enter the myWSU ID for the employee needing the PIN Reset

Extension Number of the Phone you need restricted or unrestricted

Typically an employee's name, but can be the name of the department if the extension is vacant or for general use

Enter the building name where the Voicemail Phone is Located

Enter the Room Number where the Voicemail Phone is Located.

Enter the exact area where buried items will need to be located.

The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.

The importance of a ticket and how quickly it needs attention.

The impact, in terms of number of individuals, of a ticket.

Every attempt to satisfy this request by the due date will be attempted. Typical timelines are listed below, but we typically have 7 - 10 business days' worth of backlogged tickets.
-Trouble Ticket (It was working, now it does not) - 2 hours
-New Employee setup (Please indicate) - Within 5 business days
-Normal work orders - Within 10 business days

The due date indicates the Internal Telecommunications date that the work on the ticket should be completed. It is not editable in the Client Portal.

File attachments associated with the ticket.