Service Catalog

Categories (13)

Accounts, Access, Cameras, Door Security

Password resets, myWSU Accounts, Security Cameras, Video Surveillance and Door Lock Administration requests.

Administrative Applications

Training, Support, and access requests for core WSU systems like Banner, EMS, and Perceptive Content (ImageNow).

WiFi and Networking

Wired and wireless network access and configuration as well as VPN configuration and login issues.

Computer, Device, Printer, and Software Support

Report a problem, request assistance, or request a quote for hardware or software installations.


Request help with WSU email access.

ITS Portfolio and Project Management

Request a project (new software/technologies) or a change to software/technologies already in use on campus.

Classroom Support

Request help with projectors, classroom computers, or other classroom issues.

Media Resources Center

Technology support requests for MRC.

College and Unit Specific Support

Support Requests for Colleges and Units with their own technical support personnel.


Requests to the ITS Infrastructure group

IT Security

Requests related to PCI, Malware, and DMCA. Also, order/renew an SSL certificate for a server, or report a suspected compromised machine or account/credentials.


Requests related to Wichita State University ITS Telecommunications.

Workforce, Innovation and Trade (WIT)

Use this to request to request services from the Workforce, Innovation and Trade (WIT) group. These groups include, Kansas Global Trade Services, Workforce Alliance of South Central Kansas, Inc., Wichita State University, and Wichita State University Tech.

Services (3)

Help! I have a problem!

Request help with an IT-related problem.

ITS Service General Request

If you cannot find the service you need, use this service offering to submit a general technology ticket to the ITS Help Desk.

Improving Information Technology Services

This service offering is to suggest improvements to Information Technology Services.