Service Catalog

Categories (12)

Accounts, Access, Cameras, Door Security

Password resets, myWSU Accounts, Security Cameras, Video Surveillance and Door Lock Administration requests.

***NOTE***
Service "Camera Installation, Video Access, and Troubleshooting/Replacement" can only be used by authenticated employees. If you are not an employee and you need access to any camera or camera video, the request must be made through the following website: https://openrecords.wichita.edu/.
***NOTE***
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Administrative Applications

Training, Support, and access requests for core WSU systems like Banner, EMS, and Perceptive Content (ImageNow).
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WiFi and Networking

Wired and wireless network access and configuration as well as VPN configuration and login issues.
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Computer, Device, Printer, and Software Support

Report a problem, request assistance, or request a quote for hardware or software installations.
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Email

Request help with WSU email access.
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ITS Portfolio and Project Management

Request a project (new software/technologies) or a change to software/technologies already in use on campus.
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Classroom Support

Request help with projectors, classroom computers, or other classroom issues.
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Media Resources Center

Technology support requests for MRC.
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College and Unit Specific Support

Support Requests for Colleges and Units with their own technical support personnel.
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Infrastructure

Requests to the ITS Infrastructure group
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IT Security

Requests related to PCI, Malware, and DMCA. Also, order/renew an SSL certificate for a server, or report a suspected compromised machine or account/credentials.
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Telecommunications

Requests related to Wichita State University ITS Telecommunications.
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Services (3)

Email Assistance Request

Use this form to request Email Support

Help! I have a problem!

Request help with an IT-related problem.

Planning to Install or Purchase New Software Questions

Need to purchase new application or software as a service? Please use this form to start the process and learn needed steps. After the completion of this form, ITS will notify you if a project is required to install or purchase software.