Service Catalog

Categories (12)

Password resets, myWSU Accounts, Security Cameras, Video Surveillance and Door Lock Administration requests.

***NOTE***
Service "Camera Installation, Video Access, and Troubleshooting/Replacement" can only be used by authenticated employees. If you are not an employee and you need access to any camera or camera video, the request must be made through the following website: https://openrecords.wichita.edu/.
***NOTE***

Training, Support, and access requests for core WSU systems like Banner, EMS, and Perceptive Content (ImageNow).

Wired and wireless network access and configuration as well as VPN configuration and login issues.

Report a problem, request assistance, or request a quote for hardware or software installations.

Request help with WSU email access.

Request a project (new software/technologies) or a change to software/technologies already in use on campus.

Request help with projectors, classroom computers, or other classroom issues.

Technology support requests for MRC.

Support Requests for Colleges and Units with their own technical support personnel.

Requests to the ITS Infrastructure group

Requests related to PCI, Malware, and DMCA. Also, order/renew an SSL certificate for a server, or report a suspected compromised machine or account/credentials.

Requests related to Wichita State University ITS Telecommunications.

Services (6)

Email Assistance Request

Use this form to request Email Support

Help! I have a problem!

Request help with an IT-related problem.

Planning to Install or Purchase New Software Questions

Need to purchase new application or software as a service? Please use this form to start the process and learn needed steps. After the completion of this form, ITS will notify you if a project is required to install or purchase software.

Project Management Summit 2022 Enrollment

Add to your calendar 11/10/2022 8:30 am to Noon. The Summit is virtual. This year's theme is security and cybercrime around projects. Don't let the hackers take advantage of your team or your team's work products. We will have a panel of CISO available to answer your questions! You will receive an email invitation to a Zoom meeting after submitting your registration form below within a day. Please email pmo@wichita.edu if you don't receive it.

ITS Service General Request

If you cannot find the service you need, use this service offering to submit a general technology ticket to the ITS Help Desk.

Improving Information Technology Services

This service offering is to suggest improvements to Information Technology Services.