Popular Services

Help! I have a problem!

Request help with an IT-related problem.

Telecommunications Assistance

Request assistance with any telecommunication issue.

Desktop Support - Help Me Set Up/Change

This service request is to be used to seek assistance from the Information Technology Services group's Desktop Support for Set up and/or changes involving All-In-One, Desktop, Laptop, IPads and Printers as well as changes involving the operating systems and their setting/rights.

Email Assistance Request

Use this form to request Email Support

Windows Server Group Request

Request for services from the ITS Windows Server Administration Group which includes share drive access, mailbox sizing, VPN access, etc.

Desktop Support - Help Me Fix

This request is to be used to seek help when anything on the desktop is broken and you need assistance from the ITS Desktop Support group. It is used to report anything broken involving All-In-One, Desktop, Laptop, Tablets and Printers as well as their operating systems or their setting/rights plus Desktop end user applications or software.

Zoom Support Request

Request for assistance in using Zoom.us videoconferencing software. Use this service to request both standard basic and pro zoom licenses, as well as for all licensing questions and technical support.

Request assistance with CME, Marketplace or Web Deposit services.

AV Services, Live Events & Zoom Co-Host Requests

Use this service to request A/V equipment and services for your live events and meeting, as well as requests for a Zoom Co-Host.

Desktop Support - Help Me Shop - Hardware

This service request is to be used to seek assistance from the Information Technology Services group's Desktop Support to obtain quotes or request purchase of computer hardware.

Desktop Support - Help Me Shop - Software

Please check the WSU Software Catalog (https://wichita.teamdynamix.com/TDClient/2395/P... for the standard, pre-approved available software.

General Classroom Support

General classroom support; request assistance with technical and classroom issues, or request equipment / training.

TDX Access TeamDynamix

Use this service to request access to TeamDynamix.

HPC User Access Request

Request new access, to keep current access, or to remove access to the High Performance Computing Cluster or XSEDE. Please "Sign In" in the upper right corner if you have a myWSU Id#. This will aid your approval process.

Library Technologies - Systems

Technology support for University Libraries

Camera Installation, Video Access, and Troubleshooting/Replacement

Request to access security camera video recordings, install a security camera or troubleshoot/replace a faulty camera.

Network: DHCP/DDNS Host(s) Request

Request a change to DHCP/DDNS records.

FOBT: Help! I have a FinOps problem!

Request help with an IT-related problem.

Banner Access Request

Request Banner Access

Network: Other

Request a Network change which does not fit into the categories above.

ITS Service General Request

If you cannot find the service you need, use this service offering to submit a general technology ticket to the ITS Help Desk.

Purchase A/V Equipment

Purchase audio/video equipment for use in your college, department, office, or classroom.

Microsoft Office or Adobe Creative Cloud Support Request

Request assistance with using Microsoft Office and Adobe Creative Cloud products

Planning to Install or Purchase New Software Questions

Need to purchase new application or software as a service? Please use this form to start the process and learn needed steps. After the completion of this form, ITS will notify you if a project is required to install or purchase software.

ITS Laptop Loaner Request

Use this service request to ask for a temporary loaner Windows or mac Laptop.

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