Popular Services

Help! I have a problem!

Request help with an IT-related problem.

Telecommunications Assistance

Request assistance with any telecommunication issue.

Desktop Support - Help Me Set Up/Change

This service request is to be used to seek assistance from the Information Technology Services group's Desktop Support for Set up and/or changes involving All-In-One, Desktop, Laptop, IPads and Printers as well as changes involving the operating systems and their setting/rights.

Desktop Support - Help Me Shop - Hardware

This service request is to be used to seek assistance from the Information Technology Services group's Desktop Support to obtain quotes or request purchase of computer hardware.

Door Lock: Add/Remove Access to a Door

Request access or removal of access to required doors for new and existing employees, students, affiliates or partners.

For requests that include multiple individuals, please attach a spreadsheet containing the appropriate information.

Windows Server Group Request

Request for services from the ITS Windows Server Administration Group which includes share drive access, mailbox sizing, VPN access, etc.

Desktop Support - Help Me Fix

This request is to be used to seek help when anything on the desktop is broken and you need assistance from the ITS Desktop Support group. It is used to report anything broken involving All-In-One, Desktop, Laptop, Tablets and Printers as well as their operating systems or their setting/rights plus Desktop end user applications or software.

Zoom Support Request

Request for assistance in using Zoom.us videoconferencing software. Use this service to request both standard basic and pro zoom licenses, as well as for all licensing questions and technical support.

Door Lock: Request a Change to a Door Schedule

This service offering is to be used when a change is needed on a door schedule that unlocks a door.

Email Assistance Request

Use this form to request Email Support

ITS Service General Request

If you cannot find the service you need, use this service offering to submit a general technology ticket to the ITS Help Desk.

Network: DHCP/DDNS Host(s) Request

Request a change to DHCP/DDNS records.

AV Services, Live Events & Zoom Co-Host Requests

Use this service to request A/V equipment and services for your live events and meeting, as well as requests for a Zoom Co-Host.

General Classroom Support

General classroom support; request assistance with technical and classroom issues, or request equipment / training.

Purchase A/V Equipment

Purchase audio/video equipment for use in your college, department, office, or classroom.

Banner Access Request

Request Banner Access

Desktop Support - Help Me Shop - Software

Find and request or download standard WSU desktop software

Wireless Internet Device for Remote Work

Use this form when requesting a mifi (wireless internet cellular device) to borrow while working remotely. There is no charge for this service currently. These devices can be used as a wireless internet device or can be plugged directly into one device and used as a tethered internet (this is more ideal for remoting in to a campus computer). We ask that people who already have working Internet access allow the MiFi hot spots to go to those who don't.

TDX Access TeamDynamix

Use this service to request access to TeamDynamix.

TDX Help Fix TeamDynamix

This offering is to request support for TeamDynamix when it is not working as expected, to reset a licensed user's Personal Identification Number (PIN) in the event the maximum number of retries has been exceeded, or if a user is having difficulty signing onto TeamDynamix.

Network: Network Connections

Request new connection(s), connection move(s), connection trouble(s), billing changes or other.

HPC User Access Request

Request new access, to keep current access, or to remove access to the High Performance Computing Cluster or XSEDE. Please "Sign In" in the upper right corner if you have a myWSU Id#. This will aid your approval process.

MRC Project Request

Use this section to create an MRC Project Request

Network: Other

Request a Network change which does not fit into the categories above.

Network: Switchports

Request a change to a switchport.