Popular Services

Request help with an IT-related problem.


Request assistance with any telecommunication issue.


This service request is to be used to seek assistance from the Information Technology Services group's Desktop Support for Set up and/or changes involving All-In-One, Desktop, Laptop, IPads and Printers as well as changes involving the operating systems and their setting/rights.


Request for services from the ITS Windows Server Administration Group which includes share drive access, mailbox sizing, VPN access, etc.


This request is to be used to seek help when anything on the desktop is broken and you need assistance from the ITS Desktop Support group. It is used to report anything broken involving All-In-One, Desktop, Laptop, Tablets and Printers as well as their operating systems or their setting/rights plus Desktop end user applications or software.


Use this form to request Email Support


Request for assistance in using Zoom.us videoconferencing software. Use this service to request both standard basic and pro zoom licenses, as well as for all licensing questions and technical support.


Request a change to DHCP/DDNS records.


This service request is to be used to seek assistance from the Information Technology Services group's Desktop Support to obtain quotes or request purchase of computer hardware.


Use this service to request access to TeamDynamix.


If you cannot find the service you need, use this service offering to submit a general technology ticket to the ITS Help Desk.


Request new access, to keep current access, or to remove access to the High Performance Computing Cluster. Please "Sign In" in the upper right corner if you have a myWSU Id#. This will aid your approval process. Please allow requests 2-3 business days to process, before expecting access.


General classroom support; request assistance with technical and classroom issues, or request equipment / training.


Request a Network change which does not fit into the categories above.


This offering is to request support for TeamDynamix when it is not working as expected, to reset a licensed user's Personal Identification Number (PIN) in the event the maximum number of retries has been exceeded, or if a user is having difficulty signing onto TeamDynamix.


Use this section to create an MRC Project Request


Request support for or report an issue with Perceptive Content (ImageNow or WebNow).


Use this service to request A/V equipment and services for your live events and meeting, as well as requests for a Zoom Co-Host.


Purchase audio/video equipment for use in your college, department, office, or classroom.


Use this service to request assistance with installed AV equipment and live event media support.