Popular Services

Request help with an IT-related problem.


Request assistance with any telecommunication issue.


Request for services from the ITS Windows Server Administration Group which includes share drive access, mailbox sizing, VPN access, etc.


This service request is to be used to seek assistance from the Information Technology Services group's Desktop Support for Set up and/or changes involving All-In-One, Desktop, Laptop, IPads and Printers as well as changes involving the operating systems and their setting/rights.


This service request is to be used to seek assistance from the Information Technology Services group's Desktop Support to obtain quotes or request purchase of computer hardware.


Request a change to DHCP/DDNS records.


This request is to be used to seek help when anything on the desktop is broken and you need assistance from the ITS Desktop Support group. It is used to report anything broken involving All-In-One, Desktop, Laptop, Tablets and Printers as well as their operating systems or their setting/rights plus Desktop end user applications or software.


Use this service request for assistance in connecting to the WSU VPN, connecting remotely to your computer or requesting access to a new application.


Request a Network change which does not fit into the categories above.


Use this service to request A/V equipment and services for your live events and meeting, as well as requests for a Zoom Co-Host.


Request for assistance in using Zoom.us videoconferencing software. Use this service to request both standard basic and pro zoom licenses, as well as for all licensing questions and technical support.


Use this service to request assistance with installed AV equipment and live event media support.


General classroom support; request assistance with technical and classroom issues, or request equipment / training.


Use this form to request Email Support


If you cannot find the service you need, use this service offering to submit a general technology ticket to the ITS Help Desk.


Request new connection(s), connection move(s), connection trouble(s), billing changes or other.


Purchase audio/video equipment for use in your college, department, office, or classroom.


Request access for a new user or change access for an existing user.


Request for services from the ITS Unix Server Administration Group.


Technology support for University Libraries


Request new access, to keep current access, or to remove access to the High Performance Computing Cluster. Please "Sign In" in the upper right corner if you have a myWSU Id#. This will aid your approval process. Please allow requests 2-3 business days to process, before expecting access.