Knowledge Base

Categories (13)

Accounts and Access

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Administrative Applications

EMS, Blackboard, Perceptive Content (ImageNow)
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WiFi and Networking

Questions related to connecting to WSU Secure
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Computer, Device, Printer, and Software Support

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Email

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Classroom Support

Information about classroom technology equipment, usage, and support.
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Media Resources Center

Instructions and information about using media equipment such as projectors, screens, cameras, tripods, microphones, and more.
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College and Unit Specific Support

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Infrastructure

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Enterprise Systems Support & Development

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IT Security

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Telecommunications

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Software

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Articles (2)

Filtering and Finding Type/Department Specific Tickets

There are 3 different ways to find and filter type/department specific tickets. The following steps will instruct how to use the Tickets App, Desktop Reports, and the Client Portal to find the tickets you are looking for.

Three Views of Resource Management