My Recently Visited Services
This offering is to request support for TeamDynamix when it is not working as expected, to reset a licensed user's Personal Identification Number (PIN) in the event the maximum number of retries has been exceeded, or if a user is having difficulty signing onto TeamDynamix, or managing a project.
Request new access, to keep current access, or to remove access to the High Performance Computing Cluster. Please "Sign In" in the upper right corner if you have a myWSU Id#. This will aid your approval process. Please allow requests 2-3 business days to process, before expecting access.
This request is to be used to seek help when anything on the desktop is broken and you need assistance from the ITS Desktop Support group. It is used to report anything broken involving All-In-One, Desktop, Laptop, Tablets and Printers as well as their operating systems or their setting/rights plus Desktop end user applications or software.
Request assistance with wireless networking at WSU to include:
* Help with connecting your device to the WSU wireless
* Creating a wireless account for conference attendees
* Wireless service or coverage problems
Please check the WSU Software List ( https://webapps.wichita.edu/AppPortfolio/Catalo... ) for the standard, pre-approved available software.
Request support or report a problem with the High Performance Computer Cluster.
Use this service to request A/V equipment and services for your live events and meeting, as well as requests for a Zoom Co-Host. All requests that are made less than seven (7) business days in advance of the event are subject to a $50 late reservation fee ($100 for requests made less than 2 business days from event setup time; $200 for same-day-service), billable to the organization or individual making the reservation. Application of or waiver of such fees are at the sole discretion of Campus Media Services.
Standard operating hours are considered 7:30am to 5:00pm any day of the week, Monday through Friday, in which WSU is open and operating as normal. Any services outside our standard operating hours is considered "After-Hours" (After-Hours rate is billed at the same hourly rate, but may include a 4-hour minimum labor charge).
Request service with Internet and Network Connectivity, Server Access, or VPN.
Scanning of analog materials; preparing digital materials for the Web; creating metadata; quality control, uploading digital files to SOAR or other library content management systems.
Request for services from the ITS Unix Server Administration Group.
This ticket is used for tracking and reporting the last remaining tasks on projects if needed for timely project closure.
Request assistance with Marketplace or Web Deposit services.
Use this service request to ask for a temporary loaner Windows or mac Laptop.
Need to purchase new application or software as a service? Please use this form to start the process and learn needed steps. After the completion of this form, ITS will notify you if a project is required to install or purchase software.
Purchase audio/video equipment for use in your college, department, office, or classroom.
This service request is to be used to seek assistance from the Information Technology Services group's Desktop Support for Set up and/or changes involving All-In-One, Desktop, Laptop, IPads and Printers as well as changes involving the operating systems and their setting/rights.
Request for assistance in using Zoom.us videoconferencing software. Use this service to request both standard Basic and Licensed Zoom licenses, as well as for all licensing questions and technical support.
This Service Request is to be used to schedule the disabling of an employee's access. It will be used to disable access of Active Directory, Employee Door Lock Access, Phone Systems and Employee Banner access.
Request used to get a budgetary quote for Server Nodes, Switches, Server Racks, and Chassis.
Use this service to request assistance with installed AV equipment and live event media support.