My Recently Visited Services
This service request is to be used to seek assistance from the Information Technology Services group's Desktop Support for Set up and/or changes involving All-In-One, Desktop, Laptop, IPads and Printers as well as changes involving the operating systems and their setting/rights.
Request for Fupload documents to be processed by a FSBT Analyst. These are typically completed within one business day.
This offering is to request support for TeamDynamix when it is not working as expected, to reset a licensed user's Personal Identification Number (PIN) in the event the maximum number of retries has been exceeded, or if a user is having difficulty signing onto TeamDynamix, or managing a project.
Request assistance with Marketplace or Web Deposit services.
Request for services from the ITS Windows Server Administration Group which includes share drive access, mailbox sizing, VPN access, etc.
Request assistance with any telecommunication issue.
Submit a ticket to request video production work from the Video Services team at the Media Resources Center.
Request access for a new user or change access for an existing user.
Request for assistance in using Zoom.us videoconferencing software. Use this service to request both standard Basic and Licensed Zoom licenses, as well as for all licensing questions and technical support.
This service offering is intended for the installation or setup of computer-related hardware or software.
Request a new Perceptive Content (ImageNow) implementation which may include a new drawer, application plan, or scanning device.
Request insight or training from the Project Management Office: Project Management, Portfolio and Project Management, Requirements Gathering, Change Management, RFP, Risk Matrix, advise to put projects back on track, Project or Program mentoring, etc.
State of Kansas law requires WSU to report all IT purchases in a Demand. This will indicate if additional reporting is needed.
Use this service request to ask for a temporary loaner Windows or mac Laptop.
Request support for or report an issue with Perceptive Content (ImageNow or WebNow).
Use this service to request A/V equipment and services for your live events and meeting, as well as requests for a Zoom Co-Host. All requests that are made less than seven (7) business days in advance of the event are subject to a $50 late reservation fee ($100 for requests made less than 2 business days from event setup time; $200 for same-day-service), billable to the organization or individual making the reservation. Application of or waiver of such fees are at the sole discretion of Campus Media Services.
Standard operating hours are considered 7:30am to 5:00pm any day of the week, Monday through Friday, in which WSU is open and operating as normal. Any services outside our standard operating hours is considered "After-Hours" (After-Hours rate is billed at the same hourly rate, but may include a 4-hour minimum labor charge).
Use this request to make configuration changes to the system such as room/building addition or inactivation; adding categories; resource pricing changes; etc.
Use this service to request assistance with installed AV equipment and live event media support.