TDX Help Fix TeamDynamix

Tags TDX Fix Break

Overview

This offering is to request support for TeamDynamix when it is not working as expected, to assist users if they are unable to sign onto TeamDynamix; This service can also be used to reset a licensed user's Personal Identification Number (PIN) in the event the maximum number of retries has been exceeded and the PIN is locked out or the licensed user would like to have his/her PIN reset due to compromise or any other reason. For all other applications not working on the desktop, please use Desktop Support: Help Me Fix 

Eligibility

Any ITS user or group using TeamDynamix may request support.

Normal Time To Delivery

Response in one hour, most fixes can be made within two business days.  TeamDynamix is a Software As A Service (SaaS), the vendor is very responsive and an update will be given to the requester once more is known.  A due date will be shared with requester if resolution of the ticket will take more time or if there is a back log of tickets. 

Cost

There is no cost associated with this request.

Supporting Services

Configure TeamDynamix for WSU's usage:   https://wichita.teamdynamix.com/TDClient/1907/Portal/Requests/ServiceDet?ID=18132

Add add/ delete / change TDX access:  https://wichita.teamdynamix.com/TDClient/1907/Portal/Requests/ServiceDet?ID=13507

 
Submit a Ticket

Details

Service ID: 18132
Created
Thu 3/2/17 11:19 AM
Modified
Wed 8/19/20 3:09 PM