Knowledge Base

Categories (13)

Accounts and Access

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Administrative Applications

EMS, Blackboard, Perceptive Content (ImageNow)
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WiFi and Networking

Questions related to connecting to WSU Secure
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Computer, Device, Printer, and Software Support

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Email

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Classroom Support

Information about classroom technology equipment, usage, and support.
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Media Resources Center

Instructions and information about using media equipment such as projectors, screens, cameras, tripods, microphones, and more.
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College and Unit Specific Support

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Infrastructure

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Enterprise Systems Support & Development

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IT Security

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Telecommunications

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Software

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Articles (1)

Filtering and Finding Type/Department Specific Tickets

There are 3 different ways to find and filter type/department specific tickets. The following steps will instruct how to use the Tickets App, Desktop Reports, and the Client Portal to find the tickets you are looking for.