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Service Catalog

Categories (12)

Request help with password resets, myWSU accounts, door lock administration requests, and security cameras and video surveillance.
Training, Support, and access requests for core WSU systems like Banner, EMS, and ImageNow.
Wired and wireless network access and network configuration.
Report a problem, request assistance, or request a quote for hardware or software installations.
Request help with WSU email access.
Request a project (new software/technologies) or a change to software/technologies already in use on campus.
Request help with projectors, classroom computers, or other classroom issues.
Technology support requests for MRC.
Support Requests for Colleges and Units with their own technical support personnel.
Requests to the ITS Infrastructure group
Requests related to PCI, Malware, and DMCA. Also, order/renew an SSL certificate for a server, or report a suspected compromised machine or account/credentials.
Requests related to telecommunications.

Services (2)

Help! I have a problem!

Request help with an IT-related problem.

ITS Service General Request

If you cannot find the service you need, use this service offering to submit a general technology ticket to the ITS Help Desk.