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Service Catalog

Categories (11)

Accounts and Access

Request help with password resets and myWSU accounts. along with door lock administration requests.

Administrative Applications

Training, Support, and access requests for core WSU systems like Banner, EMS, and ImageNow.

WiFi and Networking

Wired and wireless network access and network configuration.

Computer, Device, Printer, and Software Support

Report a problem, request assistance, or request a quote for hardware or software installations.

Email

Request help with WSU email access.

ITS Portfolio and Project Management

Request a project (new software/technologies) or a change to software/technologies already in use on campus.

Classroom Support

Request help with projectors, classroom computers, or other classroom issues.

Media Resources Center

Technology support requests for MRC.

College and Unit Specific Support

Support Requests for Colleges and Units with their own technical support personnel.

Infrastructure

Requests to the ITS Infrastructure group

IT Security

Requests related to PCI, Malware, and DMCA. Also, order/renew an SSL certificate for a server, or report a suspected compromised machine or account/credentials.

Services (2)

Help! I have a problem!

Request help with an IT-related problem.

ITS Service General Request

If you cannot find the service you need, use this service offering to submit a general technology ticket to the ITS Help Desk.