Popular Services

Help! I have a problem!

Request help with an IT-related problem.

Telecommunications Assistance

Request assistance with any telecommunication issue.

Door Lock: Add/Remove Access to a Door

Request access or removal of access to required doors for new and existing employees, students, affiliates or partners.

For requests that include multiple individuals, please attach a spreadsheet containing the appropriate information.

Desktop Support - Help Me Set Up/Change

This service request is to be used to seek assistance from the Information Technology Services group's Desktop Support for Set up and/or changes involving All-In-One, Desktop, Laptop, IPads and Printers as well as changes involving the operating systems and their setting/rights.

Windows Server Group Request

Request for services from the ITS Windows Server Administration Group which includes share drive access, mailbox sizing, VPN access, etc.

Project Request

This is the form used when requesting a project, ie. ITS projects that require >80 hours of total effort.

Desktop Support - Help Me Fix

This request is to be used to seek help when anything on the desktop is broken and you need assistance from the ITS Desktop Support group. It is used to report anything broken involving All-In-One, Desktop, Laptop, Tablets and Printers as well as their operating systems or their setting/rights plus Desktop end user applications or software.

Faculty/Staff Email Support Request

Request assistance with a Faculty or Staff email account.

Strategic Planning Help

Please ask any questions or report any issues around Strategic Planning including how to, technical, concept or process questions.

CMS: Live Event Media Request

Request A/V equipment and services for your live events and meetings.

Strategic Planning Initiative

Add Strategic Planning Initiatives with 2-5 Tactics for public reporting.

Banner Access Request

Request Banner Access

Desktop Support - Help Me Shop

This service request is to be used to seek assistance from the Information Technology Services group's Desktop Support to obtain quotes or request purchase of computer software or hardware.

Network: DHCP/DDNS Host(s) Request

Request a change to DHCP/DDNS records.

Door Lock: Request a Change to a Door Schedule

This service offering is to be used when a change is needed on a door schedule that unlocks a door.

CHP: Software Support

Use this service to request software updates, installations or report software problems.

TDX: Request to Add, Delete or Change Access to TeamDynamix

This service request can be used to request additional access, remove access or change the level of current access to any modules, service requests or knowledge base within TeamDynamix. It is not to be used for requesting licenses or removing licenses.

ITS Service General Request

If you cannot find the service you need, use this service offering to submit a general technology ticket to the ITS Help Desk.

Network: Network Connections

Request new connection(s), connection move(s), connection trouble(s), billing changes or other.

Library Technologies - Systems

Technology support for University Libraries

Request assistance with CME, Marketplace or Web Deposit services.

Request assistance with CME, Marketplace or Web Deposit services.

FOBT: Help! I have a FinOps problem!

Request help with an IT-related problem.

Door Lock: General Door Lock Service Request

Use this request when you have general questions about door lock administration that are not addressed by the other service offerings.

Network: Other

Request a Network change which does not fit into the categories above.

TDX: Purchase a License for TeamDynamix from ITS

Request a license or licenses for TeamDynamix.