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Request Desktop Support assistance with administrative privilege on a computer.

Request Desktop Support assistance with connecting to a shared network drive or printer.

Submit a project request for the Hugo Wall School of Public Affairs.

Request access or removal of access to required doors for new and existing employees, students, affiliates or partners.

For requests that include multiple individuals, please attach a spreadsheet containing the appropriate information.

Service request to request a new Pro license.

Use this service to request software updates, installations or report software problems.

This is the form used when requesting a project, ie. ITS projects that require >80 hours of total effort.

Request help with an IT-related problem.

Request for services from the ITS Windows Server Administration Group.

Request assistance, training follow up support, or report a problem with myTraining.

Request repair of an existing Cox Cable TV service, cable box, or related issue.

Request technical assistance with a Linux teaching server or related software for the Department of Electrical Engineering and Computer Science.

Please use this to report any laboratory equipment malfunctions. If this is in reference to Window, Linux, or Mac computers, then please use their respective Service pages.

Technology support for University Libraries

This service offering is to be used for sensitive security incidents that do not fit in to the other categories.

For other requests that don't fall into another category, this is the "catch-all" ticket type.

This offering is for requesting support for a device or service that is not working properly.

Request a change to DNS records for and other university-managed domains.

Report or request assistance with a (suspected) compromised machine.

To be used for all project managers needing to ask the Change Advisory Board for either early design validation or for a deploy deliverable to go into production.

Request a change to a switchport.

Setup and maintenance of new and existing WSU faculty and staff email accounts.

Request access to classroom media technology, either the "gray boxes" in smaller classrooms, or the Master Classroom instructor lecterns.

Report an issue with a classroom's instructor computer.

This is a generic support request used to submit an incident (break/fix) item to the Desktop Support Group in ITS.