My Recently Visited Services
Request new connection(s), connection move(s), connection trouble(s), billing changes or other.
This offering is to request support for TeamDynamix when it is not working as expected, to reset a licensed user's Personal Identification Number (PIN) in the event the maximum number of retries has been exceeded, or if a user is having difficulty signing onto TeamDynamix, or managing a project.
Submit a ticket to request video production work from the Video Services team at the Media Resources Center.
Use this service request for assistance in connecting to the WSU VPN, connecting remotely to your computer or requesting access to a new application.
Use this service for requesting contacts and organizations to be added, modified or removed from EMS.
Request assistance, training follow up support, or report a problem with myTraining.
Request assistance with any telecommunication issue.
Request support for or report an issue with Perceptive Content (ImageNow or WebNow).
This ticket is used for tracking and reporting the last remaining tasks on projects if needed for timely project closure.
Request for assistance in using Zoom.us videoconferencing software. Use this service to request both standard Basic and Licensed Zoom licenses, as well as for all licensing questions and technical support.
Request support or report a problem with the High Performance Computer Cluster.
Request assistance with Marketplace or Web Deposit services.
Use this service to request A/V equipment and services for your live events and meeting, as well as requests for a Zoom Co-Host. All requests that are made less than seven (7) business days in advance of the event are subject to a $50 late reservation fee ($100 for requests made less than 2 business days from event setup time; $200 for same-day-service), billable to the organization or individual making the reservation. Application of or waiver of such fees are at the sole discretion of Campus Media Services.
Standard operating hours are considered 7:30am to 5:00pm any day of the week, Monday through Friday, in which WSU is open and operating as normal. Any services outside our standard operating hours is considered "After-Hours" (After-Hours rate is billed at the same hourly rate, but may include a 4-hour minimum labor charge).
Creating queries, reports, exports, data updates, security changes, or login issues.
Request for Fupload documents to be processed by a FSBT Analyst. These are typically completed within one business day.
This service request is to be used to seek assistance from the Information Technology Services group's Desktop Support for Set up and/or changes involving All-In-One, Desktop, Laptop, IPads and Printers as well as changes involving the operating systems and their setting/rights.
Use this service to request assistance with installed AV equipment and live event media support.