Services A-Z (97)

Use this service to request A/V equipment and services for your live events and meeting, as well as requests for a Zoom Co-Host.

Request Banner Access

Need training or help with Banner?

Request used to get a budgetary quote for HPC Nodes, Switches, Server Racks, and Chassis.

Setup and maintenance of new and existing WSU faculty and staff email accounts.

Request service with Internet and Network Connectivity, Server Access, or VPN.

Login and evaluation issues

Request Corbin Hall computer lab and equipment reservation.

Request technical help with DegreeWorks

This request is to be used to seek help when anything on the desktop is broken and you need assistance from the ITS Desktop Support group. It is used to report anything broken involving All-In-One, Desktop, Laptop, Tablets and Printers as well as their operating systems or their setting/rights plus Desktop end user applications or software.

This service request is to be used to seek assistance from the Information Technology Services group's Desktop Support for Set up and/or changes involving All-In-One, Desktop, Laptop, IPads and Printers as well as changes involving the operating systems and their setting/rights.

This service request is to be used to seek assistance from the Information Technology Services group's Desktop Support to obtain quotes or request purchase of computer hardware.

Please check the WSU Software Catalog (https://wichita.teamdynamix.com/TDClient/2395/P... for the standard, pre-approved available software.

Request access or removal of access to required doors for new and existing employees, students, affiliates or partners.

For requests that include multiple individuals, please attach a spreadsheet containing the appropriate information.

Use this request when you have general questions about door lock administration that are not addressed by the other service offerings.

Request assistance when having a problem with a door other than access and scheduling.

This is a request for information on door access for a person or a door.

Request a capability change to an electronic door attached to the standard campus system, such as a change in motion sensor actions.

This service offering is to be used when a change is needed on a door schedule that unlocks a door.

This service offering is to be used when a new electronic door lock is needed.

Use this form to request Email Support

Used to request new access for users, inactivate access for users, to request new departments to schedule rooms in EMS, and request installation of EMS.

Use this request to make configuration changes to the system such as room/building addition or inactivation; adding categories; resource pricing changes; etc.

Use this service for requesting contacts and organizations to be added, modified or removed from EMS.

Use this service to report EMS errors prohibiting business function(s).

ENG ME: help with any IT equipment that was working and isn't now

For Mechanical Engineering requests that don't fall into another category.

This offering is for requesting support for a device or service that is not working properly.

For installation of new computers, printers, or other technology devices, clients will select this offering.

This offering is for the installation of software for Engineering Dean's office and Industrial Engineering.

For other requests that don't fall into another category, this is the "catch-all" ticket type.

Request access to WSU's DocuSign system.

Request help with an email related problem.

Request the reservation of FOBT devices.

Request help with an IT-related problem.

Request access to network share.

Request to have a user account, email, network share access and/or computer set up for a new employee.

Request a quote for a new device or software.

Request changes to FOBTWeb or FOBT department pages on wichita.edu.

General classroom support; request assistance with technical and classroom issues, or request equipment / training.

Use this service to request assistance with installed AV equipment and live event media support.

Request help with an IT-related problem.

Report a problem with the High Performance Computer Cluster.

Request new access, to keep current access, or to remove access to the High Performance Computing Cluster or XSEDE. Please "Sign In" in the upper right corner if you have a myWSU Id#. This will aid your approval process.

This Service Request is to be used to schedule the disabling of an employee's access. It will be used to disable access of Active Directory, Employee Door Lock Access, Phone Systems and Employee Banner access.

WPCE Badge Program Information Request

This service offering is intended for the repair or resolution of computer-related hardware or software issues.

This service offering is intended for the installation or setup of computer-related hardware or software.

This service offering is to suggest improvements to Information Technology Services.

Need to purchase new application or software as a service? Please use this form to start the process and learn needed steps.

Use this service request to ask for a temporary loaner Windows or mac Laptop.

If you cannot find the service you need, use this service offering to submit a general technology ticket to the ITS Help Desk.

Scanning of analog materials; preparing digital materials for the Web; creating metadata; quality control, uploading digital files to SOAR or other library content management systems.

Projects for the six Library graduate students

Technology support for University Libraries

Request assistance with using Microsoft Office and Adobe Creative Cloud products

Use this section to create an MRC Project Request

Request assistance, training follow up support, or report a problem with myTraining.

Request a change to routing rules for an access control list as applied to a VLAN.

Request non-host changes to DHCP/DDNS configuration.

Request a change to DHCP/DDNS records.

Request MAC address be blocked on the WSU network upon notification of copyright infringement or unblocked after remediation of infringement.

Request a change to DNS records for wichita.edu and other university-managed domains.

This ticket is for people wanting service related to Windows fileserver access. Request any configuration changes to fileservers: access, shares, etc.

Request new connection(s), connection move(s), connection trouble(s), billing changes or other.

Request a Network change which does not fit into the categories above.

Request a change to a switchport.

Order / Renew an SSL Certificate for a Server

Request for services from the Oracle DBA Group.

Password Reset Support Request

Request access for a new user or change access for an existing user.

Request a new Perceptive Content (ImageNow) implementation which may include a new drawer, application plan, or scanning device.

Request support for or report an issue with Perceptive Content (ImageNow or WebNow).

This ticket is used for tracking and reporting the last remaining tasks on projects if needed for timely project closure.

Request insight or training from the Project Management Office: Project Management, Portfolio and Project Management, Requirements Gathering, Change Management, RFP, Risk Matrix, advise to put projects back on track, Project or Program mentoring, etc.

Purchase audio/video equipment for use in your college, department, office, or classroom.

Request assistance with CME, Marketplace or Web Deposit services.

This service offering is to be used for sensitive security incidents that do not fit in to the other categories.

Please ask any questions or report any issues around Strategic Planning including how to, technical, concept or process questions.

Add Strategic Planning Initiatives with 2-5 Tactics for public reporting.

This service request is to be used to ask for a temporary loaner Chromebook for student use.

Use this service to request access to TeamDynamix.

This offering is to request support for TeamDynamix when it is not working as expected, to reset a licensed user's Personal Identification Number (PIN) in the event the maximum number of retries has been exceeded, or if a user is having difficulty signing onto TeamDynamix.

Request assistance with any telecommunication issue.

Request assistance, training follow up support.

Request for services from the ITS Unix Server Administration Group.

Request for services from the ITS Windows Server Administration Group which includes share drive access, mailbox sizing, VPN access, etc.

Request assistance with wireless networking at WSU to include:
* Help with connecting your device to the WSU wireless
* Creating a wireless account for conference attendees
* Wireless service or coverage problems

Use this form when requesting a mifi (wireless internet cellular device) to borrow while working remotely. There is no charge for this service currently. These devices can be used as a wireless internet device or can be plugged directly into one device and used as a tethered internet (this is more ideal for remoting in to a campus computer). We ask that people who already have working Internet access allow the MiFi hot spots to go to those who don't.

Request additional wireless coverage in a location where you can't pick up a signal.

Report wireless problems in the campus residence halls

Request a WSU Secure Account for attendees of a conference or similar event

This service is used for individuals wanting information on having training provided.

Request any assistance with computer hardware, software, or printer issues.

Creating queries, reports, exports, data updates, security changes, or login issues.

Request for assistance in using Zoom.us videoconferencing software. Use this service to request both standard basic and pro zoom licenses, as well as for all licensing questions and technical support.