Services A-Z (147)
Classroom Support
Report any other classroom issues, including furniture, lighting, heating/cooling, chalkboards or whiteboards, etc.
Classroom Support
Assistance with other existing classroom media features, including DVD players, document cameras, microphones, etc.
Classroom Support
Help with connecting any laptop or tablet in classrooms for classes, meetings, conferences, events, etc.
Accounts, Access, Cameras, Door Security / Administrative Access Request
Request Banner Access
Administrative Applications / Banner and Associated Systems
Need training or help with Banner?
College and Unit Specific Support / High Performance Computing
Request used to get a budgetary quote for HPC Nodes, Switches, Server Racks, and Chassis.
College and Unit Specific Support / College of Applied Studies
This involves any hardware or software problems with your department computer.
College and Unit Specific Support / College of Applied Studies
Setup and maintenance of new and existing WSU faculty and staff email accounts.
College and Unit Specific Support / College of Applied Studies
Request service with Internet and Network Connectivity, Server Access, or VPN.
College and Unit Specific Support / College of Applied Studies
Problems or requests which do not fit any category listed above.
College and Unit Specific Support / College of Applied Studies
Login and evaluation issues
College and Unit Specific Support / College of Applied Studies
Request Corbin Hall computer lab and equipment reservation.
College and Unit Specific Support / College of Health Professions
Use this service for any department computer hardware or equipment problems
College and Unit Specific Support / College of Health Professions
Erasing one or more computers or other devices so they can be picked up by the Warehouse.
College and Unit Specific Support / College of Health Professions
Request to have a device set up or moved.
College and Unit Specific Support / College of Health Professions
Request help with the use of various technology tools for course, work or research.
College and Unit Specific Support / College of Health Professions
Request a quote for a new device or software.
College and Unit Specific Support / College of Health Professions
Use this service to request software updates, installations or report software problems.
Media Resources Center / MRC-Campus Media Services
Not sure where to submit your ticket? Use this service offering and provide as much detail as possible about your needs.
Media Resources Center / MRC-Campus Media Services
Use this service request to rent audio visual equipment such as projectors, screens, laptops, cameras & tripods, etc.
Media Resources Center / MRC-Campus Media Services
Request A/V equipment and services for your live events and meetings.
Media Resources Center / MRC-Campus Media Services
Request assistance with a projector or TV that is not working as intended.
Media Resources Center / MRC-Campus Media Services
Purchase video equipment for use in your college, department, office, or classroom.
Media Resources Center / MRC-Campus Media Services
Use this service request to add a co-host to zoom sessions to aid in presentation of on-line courses
Media Resources Center / MRC-Campus Media Services
Use this service offering to request a Licensed account.
Media Resources Center / MRC-Campus Media Services
Administrative Applications / Applications Training
Use this service request to gain access to Microsoft Teams to be able to create new teams.
Administrative Applications / DegreeWorks Support
Request technical help with DegreeWorks
Computer, Device, Printer, and Software Support
This request is to be used to seek help when anything on the desktop is broken and you need assistance from the ITS Desktop Support group. It is used to report anything broken involving All-In-One, Desktop, Laptop, Tablets and Printers as well as their operating systems or their setting/rights plus Desktop end user applications or software.
Computer, Device, Printer, and Software Support
This service request is to be used to seek assistance from the Information Technology Services group's Desktop Support for Set up and/or changes involving All-In-One, Desktop, Laptop, IPads and Printers as well as changes involving the operating systems and their setting/rights.
Computer, Device, Printer, and Software Support
This service request is to be used to seek assistance from the Information Technology Services group's Desktop Support to obtain quotes or request purchase of computer hardware.
Computer, Device, Printer, and Software Support
Find and request or download standard WSU desktop software
Accounts, Access, Cameras, Door Security / ITS Door Lock Administration
Request access or removal of access to required doors for new and existing employees, students, affiliates or partners.
For requests that include multiple individuals, please attach a spreadsheet containing the appropriate information.
Accounts, Access, Cameras, Door Security / ITS Door Lock Administration
Use this request when you have general questions about door lock administration that are not addressed by the other service offerings.
Accounts, Access, Cameras, Door Security / ITS Door Lock Administration
Request assistance when having a problem with a door other than access and scheduling.
Accounts, Access, Cameras, Door Security / ITS Door Lock Administration
This is a request for information on door access for a person or a door.
Accounts, Access, Cameras, Door Security / ITS Door Lock Administration
Request a capability change to an electronic door attached to the standard campus system, such as a change in motion sensor actions.
Accounts, Access, Cameras, Door Security / ITS Door Lock Administration
This service offering is to be used when a change is needed on a door schedule that unlocks a door.
Accounts, Access, Cameras, Door Security / ITS Door Lock Administration
This service offering is to be used when a new electronic door lock is needed.
College and Unit Specific Support / College of Engineering / Electrical Engineering and Computer Science
Request technical assistance with an Apple Macintosh computer or related software for the Department of Electrical Engineering and Computer Science.
College and Unit Specific Support / College of Engineering / Electrical Engineering and Computer Science
Please enter a detailed description of your design challenges, and I will contact you as soon as possible. The ticket created will then serve as an easily referenced troubleshooting guide for the duration of your project.
College and Unit Specific Support / College of Engineering / Electrical Engineering and Computer Science
Request quote and/or purchase of new technology equipment for the Department of Electrical Engineering and Computer Science.
College and Unit Specific Support / College of Engineering / Electrical Engineering and Computer Science
Please use this to report any laboratory equipment malfunctions. If this is in reference to Window, Linux, or Mac computers, then please use their respective Service pages.
College and Unit Specific Support / College of Engineering / Electrical Engineering and Computer Science
Request technical assistance with a Linux research server, workstation, or related software for the Department of Electrical Engineering and Computer Science.
College and Unit Specific Support / College of Engineering / Electrical Engineering and Computer Science
Request technical assistance with a Linux teaching server or related software for the Department of Electrical Engineering and Computer Science.
College and Unit Specific Support / College of Engineering / Electrical Engineering and Computer Science
Request technical assistance with a Microsoft Windows computer or related software for the Department of Electrical Engineering and Computer Science.
Use this form to request Email Support
Administrative Applications / EMS
Used to request new access for users, inactivate access for users, to request new departments to schedule rooms in EMS, and request installation of EMS.
Administrative Applications / EMS
Use this request to make configuration changes to the system such as room/building addition or inactivation; adding categories; resource pricing changes; etc.
Administrative Applications / EMS
Use this service for requesting contacts and organizations to be added, modified or removed from EMS.
Administrative Applications / EMS
Use this service to report EMS errors prohibiting business function(s).
College and Unit Specific Support / College of Engineering / Mechanical Engineering
ENG ME: help with any IT equipment that was working and isn't now
College and Unit Specific Support / College of Engineering / Mechanical Engineering
For Mechanical Engineering requests that don't fall into another category.
College and Unit Specific Support / College of Engineering / Engineering Dean's Office and Industrial Engineering
This offering is for requesting support for a device or service that is not working properly.
College and Unit Specific Support / College of Engineering / Engineering Dean's Office and Industrial Engineering
For installation of new computers, printers, or other technology devices, clients will select this offering.
College and Unit Specific Support / College of Engineering / Engineering Dean's Office and Industrial Engineering
This offering is for the installation of software for Engineering Dean's office and Industrial Engineering.
College and Unit Specific Support / College of Engineering / Engineering Dean's Office and Industrial Engineering
For other requests that don't fall into another category, this is the "catch-all" ticket type.
College and Unit Specific Support / College of Engineering
Used to submit an incident (break/fix) item to the Desktop Support Group in Engineering.
College and Unit Specific Support / Financial Operations and Business Technology
Request access to WSU's DocuSign system.
College and Unit Specific Support / Financial Operations and Business Technology
Request help with an email related problem.
College and Unit Specific Support / Financial Operations and Business Technology
Request the reservation of FOBT devices.
College and Unit Specific Support / Financial Operations and Business Technology
Request to have a new device or hardware set up, including WSU email on a phone.
College and Unit Specific Support / Financial Operations and Business Technology
Request help with an IT-related problem.
College and Unit Specific Support / Financial Operations and Business Technology
Request access to network share.
College and Unit Specific Support / Financial Operations and Business Technology
Request to have a user account, email, network share access and/or computer set up for a new employee.
College and Unit Specific Support / Financial Operations and Business Technology
Request a quote for a new device or software.
College and Unit Specific Support / Financial Operations and Business Technology
Request to have software installed on a device.
College and Unit Specific Support / Financial Operations and Business Technology
Request changes to FOBTWeb or FOBT department pages on wichita.edu.
College and Unit Specific Support / GoCreate Maker Space
Use this service to request assistance from the GoCreate Desktop - Help Me Fix group.
College and Unit Specific Support / GoCreate Maker Space
This service request is to be used to seek assistance from the GoCreate Desktop Support. It is to be used to request Set Up and Configuration Changes involving the hardware or software.
Request help with an IT-related problem.
Classroom Support
Request assistance with a classroom projector (or TV, if equipped).
College and Unit Specific Support / High Performance Computing
Report a problem with the High Performance Computer Cluster.
College and Unit Specific Support / High Performance Computing
Request new access, to keep current access, or to remove access to the High Performance Computing Cluster. Please "Sign In" in the upper right corner if you have a myWSU Id#. This will aid your approval process.
College and Unit Specific Support / Human Resources
This Service Request is to be used to schedule the disabling of an employee's access. It will be used to disable access of Active Directory, Employee Door Lock Access, Phone Systems and Employee Banner access.
College and Unit Specific Support / Workforce, Professional, and Community Education
WPCE Badge Program Information Request
Classroom Support
Request media technology equipment for a class that is not already included with the room.
College and Unit Specific Support / International Education
This service offering is intended for the repair or resolution of computer-related hardware or software issues.
College and Unit Specific Support / International Education
This service offering is intended for the installation or setup of computer-related hardware or software.
This service offering is to suggest improvements to Information Technology Services.
College and Unit Specific Support / High Performance Computing
Need to purchase new application or software as a service? Please use this form to start the process and learn needed steps.
Classroom Support
Report an issue with a classroom's instructor computer.
Computer, Device, Printer, and Software Support
Use this service request to ask for a temporary loaner Windows or mac Laptop.
If you cannot find the service you need, use this service offering to submit a general technology ticket to the ITS Help Desk.
College and Unit Specific Support / Kansas Kids @ GEAR UP
Break fix, it was working and now it isn't for GEAR UP
College and Unit Specific Support / Kansas Kids @ GEAR UP
Seek assistance from ITS Desktop Support to configure or change current IT with KKGU.
College and Unit Specific Support / WSU University Libraries / Library Digital Projects
Scanning of analog materials; preparing digital materials for the Web; creating metadata; quality control, uploading digital files to SOAR or other library content management systems.
College and Unit Specific Support / WSU University Libraries
Projects for the six Library graduate students
College and Unit Specific Support / WSU University Libraries
Technology support for University Libraries
Computer, Device, Printer, and Software Support / Microsoft and Adobe Creative Cloud
Request assistance with using Microsoft Office and Adobe Creative Cloud products
Media Resources Center / MRC Desktop Support
MRC Desktop will work to trouble shoot and restore any IT broken devices/desktop applications.
Media Resources Center / MRC Desktop Support
This service request is to be used to seek assistance from the Information Technology Services embedded in MRC group's Desktop Support for Set up and/or changes involving All-In-One, Desktop, Laptop, IPads and Printers as well as changes involving the operating systems and their setting/rights.
Media Resources Center
Use this section to create an MRC Project Request
Media Resources Center / MRC - Engineering Services
Use for any other request for the MRC Engineering Services team, including issues with WSUTV on Cox Cable Channel 13.
Media Resources Center / MRC - Engineering Services
Request installation or setup of new Cox Cable service for your college or department.
Media Resources Center / MRC - Engineering Services
Request repair of an existing Cox Cable TV service, cable box, or related issue.
Media Resources Center / MRC - Engineering Services
This service will provide the user credentials and access to a Slingbox hosted at the MRC to have temporary cable tv service for an event without having a continuous, annual subscription.
Media Resources Center / MRC - Engineering Services
Report a problem you see with any digital signage screen on campus: yours or others.
Media Resources Center / MRC - Engineering Services
Request Installation of new digital signage screen for your area.
Administrative Applications / myTraining
Request assistance, training follow up support, or report a problem with myTraining.
Classroom Support
Request access to classroom media technology, either the "gray boxes" in smaller classrooms, or the Master Classroom instructor lecterns.
WiFi and Networking
Request a change to routing rules for an access control list as applied to a VLAN.
WiFi and Networking
Request non-host changes to DHCP/DDNS configuration.
WiFi and Networking
Request a change to DHCP/DDNS records.
WiFi and Networking
Request MAC address be blocked on the WSU network upon notification of copyright infringement or unblocked after remediation of infringement.
WiFi and Networking
Request a change to DNS records for wichita.edu and other university-managed domains.
WiFi and Networking
This ticket is for people wanting service related to Windows fileserver access. Request any configuration changes to fileservers: access, shares, etc.
WiFi and Networking
Request new connection(s), connection move(s), connection trouble(s), billing changes or other.
WiFi and Networking
Request a Network change which does not fit into the categories above.
WiFi and Networking
Request a change to a switchport.
IT Security
Order / Renew an SSL Certificate for a Server
Infrastructure
Request for services from the Oracle DBA Group.
Accounts, Access, Cameras, Door Security
Password Reset Support Request
Administrative Applications / Perceptive Content (ImageNow)
Request access for a new user or change access for an existing user.
Administrative Applications / Perceptive Content (ImageNow)
Request a new Perceptive Content (ImageNow) implementation which may include a new drawer, application plan, or scanning device.
Administrative Applications / Perceptive Content (ImageNow)
Request support for or report an issue with Perceptive Content (ImageNow or WebNow).
ITS Portfolio and Project Management
Request insight or training from the Project Management Office: Project Management, Portfolio and Project Management, Requirements Gathering, Change Management, RFP, Risk Matrix, advise to put projects back on track, Project or Program mentoring, etc.
College and Unit Specific Support / Cashiering CME, Marketplace and Web Deposits
Request assistance with CME, Marketplace or Web Deposit services.
IT Security / Security
Perform an IT security survey and review of a cloud service being considered by the university.
IT Security / Security
This service offering is used to report a compromised account or credentials.
IT Security / Security
Report or request assistance with a (suspected) compromised machine.
IT Security / Security
This service offering is to be used for sensitive security incidents that do not fit in to the other categories.
College and Unit Specific Support / Strategic Planning
Please ask any questions or report any issues around Strategic Planning including how to, technical, concept or process questions.
College and Unit Specific Support / Strategic Planning
Add Strategic Planning Initiatives with 2-5 Tactics for public reporting.
Computer, Device, Printer, and Software Support
This service request is to be used to ask for a temporary loaner Chromebook for student use.
Computer, Device, Printer, and Software Support / TeamDynamix Requests
Use this service to request access to TeamDynamix.
Computer, Device, Printer, and Software Support / TeamDynamix Requests
This offering is to request support for TeamDynamix when it is not working as expected, to reset a licensed user's Personal Identification Number (PIN) in the event the maximum number of retries has been exceeded, or if a user is having difficulty signing onto TeamDynamix.
Telecommunications
Request assistance with any telecommunication issue.
Telecommunications
Use this Service Request to request a forward of your business phone to either a cell phone or a home phone.
Administrative Applications / Training for WSU Reporting
Request assistance, training follow up support.
Infrastructure
Request for services from the ITS Unix Server Administration Group.
Infrastructure
Request for services from the ITS Windows Server Administration Group which includes share drive access, mailbox sizing, VPN access, etc.
Telecommunications
Use this form when requesting a mifi (wireless internet cellular device) to borrow while working remotely. There is no charge for this service currently. These devices can be used as a wireless internet device or can be plugged directly into one device and used as a tethered internet (this is more ideal for remoting in to a campus computer). We ask that people who already have working Internet access allow the MiFi hot spots to go to those who don't.
WiFi and Networking
Request additional wireless coverage in a location where you can't pick up a signal.
WiFi and Networking
Report wireless problems in the campus residence halls
WiFi and Networking
Report a problem with wireless service (other than coverage).
WiFi and Networking
Request assistance for help connecting to WSU Secure.
WiFi and Networking
Request a WSU Secure Account for attendees of a conference or similar event
College and Unit Specific Support / Workforce, Professional, and Community Education
This service is used for individuals wanting information on having training provided.
College and Unit Specific Support / WSU Foundation
Resetting Blackbaud password
College and Unit Specific Support / WSU Foundation
Troubleshooting, repairing, and researching both software and hardware related problems on Windows or Mac products.
College and Unit Specific Support / WSU Foundation
Find a group of people or gifts with specific output. This can be used to create new reports from RE.
College and Unit Specific Support / WSU Foundation
To be used for internal task tracking or for general requests that fall outside the scope of other service offerings.
College and Unit Specific Support / WSU Foundation
New setup for any computer hardware or accessories.
College and Unit Specific Support / WSU Foundation
Request when needing to add to constituent attributes, gift attributes, tables, or other general fields to the database.
College and Unit Specific Support / WSU Foundation
If you need help creating a query, report, export, or have any general questions about the Raiser's Edge Database this services offering is for you. Try to be as specific as possible with your request so that I can better assist you.
College and Unit Specific Support / WSU Foundation
Request new software to be added to your computer.