Services A-Z (147)

Report any other classroom issues, including furniture, lighting, heating/cooling, chalkboards or whiteboards, etc.

Assistance with other existing classroom media features, including DVD players, document cameras, microphones, etc.

Help with connecting any laptop or tablet in classrooms for classes, meetings, conferences, events, etc.

Request Banner Access

Need training or help with Banner?

Request used to get a budgetary quote for HPC Nodes, Switches, Server Racks, and Chassis.

This involves any hardware or software problems with your department computer.

Setup and maintenance of new and existing WSU faculty and staff email accounts.

Request service with Internet and Network Connectivity, Server Access, or VPN.

Problems or requests which do not fit any category listed above.

Login and evaluation issues

Request Corbin Hall computer lab and equipment reservation.

Use this service for any department computer hardware or equipment problems

Erasing one or more computers or other devices so they can be picked up by the Warehouse.

Request to have a device set up or moved.

Request help with the use of various technology tools for course, work or research.

Request a quote for a new device or software.

Use this service to request software updates, installations or report software problems.

Not sure where to submit your ticket? Use this service offering and provide as much detail as possible about your needs.

Use this service request to rent audio visual equipment such as projectors, screens, laptops, cameras & tripods, etc.

Request A/V equipment and services for your live events and meetings.

Request assistance with a projector or TV that is not working as intended.

Purchase video equipment for use in your college, department, office, or classroom.

Use this service request to add a co-host to zoom sessions to aid in presentation of on-line courses

Use this service offering to request a Licensed account.

Request for assistance in using Zoom.us videoconferencing software. If you need to order a Zoom Pro, use this link. https://wichita.teamdynamix.com/TDClient/1907/P...

Use this service request to gain access to Microsoft Teams to be able to create new teams.

Request technical help with DegreeWorks

This request is to be used to seek help when anything on the desktop is broken and you need assistance from the ITS Desktop Support group. It is used to report anything broken involving All-In-One, Desktop, Laptop, Tablets and Printers as well as their operating systems or their setting/rights plus Desktop end user applications or software.

This service request is to be used to seek assistance from the Information Technology Services group's Desktop Support for Set up and/or changes involving All-In-One, Desktop, Laptop, IPads and Printers as well as changes involving the operating systems and their setting/rights.

This service request is to be used to seek assistance from the Information Technology Services group's Desktop Support to obtain quotes or request purchase of computer hardware.

Find and request or download standard WSU desktop software

Request access or removal of access to required doors for new and existing employees, students, affiliates or partners.

For requests that include multiple individuals, please attach a spreadsheet containing the appropriate information.

Use this request when you have general questions about door lock administration that are not addressed by the other service offerings.

Request assistance when having a problem with a door other than access and scheduling.

This is a request for information on door access for a person or a door.

Request a capability change to an electronic door attached to the standard campus system, such as a change in motion sensor actions.

This service offering is to be used when a change is needed on a door schedule that unlocks a door.

This service offering is to be used when a new electronic door lock is needed.

Request technical assistance with an Apple Macintosh computer or related software for the Department of Electrical Engineering and Computer Science.

Please enter a detailed description of your design challenges, and I will contact you as soon as possible. The ticket created will then serve as an easily referenced troubleshooting guide for the duration of your project.

Request quote and/or purchase of new technology equipment for the Department of Electrical Engineering and Computer Science.

Please use this to report any laboratory equipment malfunctions. If this is in reference to Window, Linux, or Mac computers, then please use their respective Service pages.

Request technical assistance with a Linux research server, workstation, or related software for the Department of Electrical Engineering and Computer Science.

Request technical assistance with a Linux teaching server or related software for the Department of Electrical Engineering and Computer Science.

Request technical assistance with a Microsoft Windows computer or related software for the Department of Electrical Engineering and Computer Science.

Use this form to request Email Support

Used to request new access for users, inactivate access for users, to request new departments to schedule rooms in EMS, and request installation of EMS.

Use this request to make configuration changes to the system such as room/building addition or inactivation; adding categories; resource pricing changes; etc.

Use this service for requesting contacts and organizations to be added, modified or removed from EMS.

Use this service to report EMS errors prohibiting business function(s).

ENG ME: help with any IT equipment that was working and isn't now

For Mechanical Engineering requests that don't fall into another category.

This offering is for requesting support for a device or service that is not working properly.

For installation of new computers, printers, or other technology devices, clients will select this offering.

This offering is for the installation of software for Engineering Dean's office and Industrial Engineering.

For other requests that don't fall into another category, this is the "catch-all" ticket type.

Used to submit an incident (break/fix) item to the Desktop Support Group in Engineering.

Request access to WSU's DocuSign system.

Request help with an email related problem.

Request the reservation of FOBT devices.

Request to have a new device or hardware set up, including WSU email on a phone.

Request help with an IT-related problem.

Request access to network share.

Request to have a user account, email, network share access and/or computer set up for a new employee.

Request a quote for a new device or software.

Request to have software installed on a device.

Request changes to FOBTWeb or FOBT department pages on wichita.edu.

Use this service to request assistance from the GoCreate Desktop - Help Me Fix group.

This service request is to be used to seek assistance from the GoCreate Desktop Support. It is to be used to request Set Up and Configuration Changes involving the hardware or software.

Request help with an IT-related problem.

Request assistance with a classroom projector (or TV, if equipped).

Report a problem with the High Performance Computer Cluster.

Request new access, to keep current access, or to remove access to the High Performance Computing Cluster. Please "Sign In" in the upper right corner if you have a myWSU Id#. This will aid your approval process.

This Service Request is to be used to schedule the disabling of an employee's access. It will be used to disable access of Active Directory, Employee Door Lock Access, Phone Systems and Employee Banner access.

WPCE Badge Program Information Request

Request media technology equipment for a class that is not already included with the room.

This service offering is intended for the repair or resolution of computer-related hardware or software issues.

This service offering is intended for the installation or setup of computer-related hardware or software.

This service offering is to suggest improvements to Information Technology Services.

Need to purchase new application or software as a service? Please use this form to start the process and learn needed steps.

Report an issue with a classroom's instructor computer.

Use this service request to ask for a temporary loaner Windows or mac Laptop.

If you cannot find the service you need, use this service offering to submit a general technology ticket to the ITS Help Desk.

Break fix, it was working and now it isn't for GEAR UP

Seek assistance from ITS Desktop Support to configure or change current IT with KKGU.

Scanning of analog materials; preparing digital materials for the Web; creating metadata; quality control, uploading digital files to SOAR or other library content management systems.

Projects for the six Library graduate students

Technology support for University Libraries

Request assistance with using Microsoft Office and Adobe Creative Cloud products

MRC Desktop will work to trouble shoot and restore any IT broken devices/desktop applications.

This service request is to be used to seek assistance from the Information Technology Services embedded in MRC group's Desktop Support for Set up and/or changes involving All-In-One, Desktop, Laptop, IPads and Printers as well as changes involving the operating systems and their setting/rights.

Use this section to create an MRC Project Request

Use for any other request for the MRC Engineering Services team, including issues with WSUTV on Cox Cable Channel 13.

Request installation or setup of new Cox Cable service for your college or department.

Request repair of an existing Cox Cable TV service, cable box, or related issue.

This service will provide the user credentials and access to a Slingbox hosted at the MRC to have temporary cable tv service for an event without having a continuous, annual subscription.

Report a problem you see with any digital signage screen on campus: yours or others.

Request Installation of new digital signage screen for your area.

Request assistance, training follow up support, or report a problem with myTraining.

Request access to classroom media technology, either the "gray boxes" in smaller classrooms, or the Master Classroom instructor lecterns.

Request a change to routing rules for an access control list as applied to a VLAN.

Request non-host changes to DHCP/DDNS configuration.

Request a change to DHCP/DDNS records.

Request MAC address be blocked on the WSU network upon notification of copyright infringement or unblocked after remediation of infringement.

Request a change to DNS records for wichita.edu and other university-managed domains.

This ticket is for people wanting service related to Windows fileserver access. Request any configuration changes to fileservers: access, shares, etc.

Request new connection(s), connection move(s), connection trouble(s), billing changes or other.

Request a Network change which does not fit into the categories above.

Request a change to a switchport.

Order / Renew an SSL Certificate for a Server

Request for services from the Oracle DBA Group.

Password Reset Support Request

Request access for a new user or change access for an existing user.

Request a new Perceptive Content (ImageNow) implementation which may include a new drawer, application plan, or scanning device.

Request support for or report an issue with Perceptive Content (ImageNow or WebNow).

Request insight or training from the Project Management Office: Project Management, Portfolio and Project Management, Requirements Gathering, Change Management, RFP, Risk Matrix, advise to put projects back on track, Project or Program mentoring, etc.

Request assistance with CME, Marketplace or Web Deposit services.

Perform an IT security survey and review of a cloud service being considered by the university.

This service offering is used to report a compromised account or credentials.

Report or request assistance with a (suspected) compromised machine.

This service offering is to be used for sensitive security incidents that do not fit in to the other categories.

Please ask any questions or report any issues around Strategic Planning including how to, technical, concept or process questions.

Add Strategic Planning Initiatives with 2-5 Tactics for public reporting.

This service request is to be used to ask for a temporary loaner Chromebook for student use.

Use this service to request access to TeamDynamix.

This offering is to request support for TeamDynamix when it is not working as expected, to reset a licensed user's Personal Identification Number (PIN) in the event the maximum number of retries has been exceeded, or if a user is having difficulty signing onto TeamDynamix.

Request assistance with any telecommunication issue.

Use this Service Request to request a forward of your business phone to either a cell phone or a home phone.

Request assistance, training follow up support.

Request for services from the ITS Unix Server Administration Group.

Request for services from the ITS Windows Server Administration Group which includes share drive access, mailbox sizing, VPN access, etc.

Use this form when requesting a mifi (wireless internet cellular device) to borrow while working remotely. There is no charge for this service currently. These devices can be used as a wireless internet device or can be plugged directly into one device and used as a tethered internet (this is more ideal for remoting in to a campus computer). We ask that people who already have working Internet access allow the MiFi hot spots to go to those who don't.

Request additional wireless coverage in a location where you can't pick up a signal.

Report wireless problems in the campus residence halls

Report a problem with wireless service (other than coverage).

Request assistance for help connecting to WSU Secure.

Request a WSU Secure Account for attendees of a conference or similar event

This service is used for individuals wanting information on having training provided.

Resetting Blackbaud password

Troubleshooting, repairing, and researching both software and hardware related problems on Windows or Mac products.

Find a group of people or gifts with specific output. This can be used to create new reports from RE.

To be used for internal task tracking or for general requests that fall outside the scope of other service offerings.

New setup for any computer hardware or accessories.

Request when needing to add to constituent attributes, gift attributes, tables, or other general fields to the database.

If you need help creating a query, report, export, or have any general questions about the Raiser's Edge Database this services offering is for you. Try to be as specific as possible with your request so that I can better assist you.

Request new software to be added to your computer.