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Services A-Z (127)

# A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

All other classroom support issues

Report any other classroom issues, including furniture, lighting, heating/cooling, chalkboards or whiteboards, etc.

Assistance with classroom media features

Assistance with other existing classroom media features, including DVD players, document cameras, microphones, etc.

Assistance with connecting a laptop or tablet

Help with connecting any laptop or tablet in classrooms for classes, meetings, conferences, events, etc.

B

Banner Questions and Support

Need training or help with Banner?

C

CHP: Computer Hardware and Equipment

Use this service for any department computer hardware or equipment problems

CHP: Device Setup

Request to have a device set up or moved.

CHP: Instructional and Media Support

Request help with the use of various technology tools for course, work or research.

CHP: Network Share Access

This service may be used to request access to network share drives.

CHP: Product Quote

Request a quote for a new device or software.

CHP: Software Support

Use this service to request software updates, installations or report software problems.

CMS: Audio Visual Equipment Checkout

Use this service request to reserve audio visual equipment such as projectors, screens, laptops, cameras & tripods, etc.

CMS: I want to install a TV or projector

Purchase video equipment for use in your college, department, office, or classroom.

CMS: Live Event Media Request

Request A/V equipment and services for your live events and meetings.

CMS: Projector or TV is not working

Request assistance with a projector or TV that is not working as intended.

CMS: Zoom.us Pro License Request

Service request to request a new Zoom.us Pro license.

Create New Staff Email Address

Request to create a staff email address for a new employee.

D

DegreeWorks Request

Request technical help with DegreeWorks

Desktop Support Break-Fix Request

This is a generic support request used to submit an incident (break/fix) item to the Desktop Support Group in ITS.

Desktop Support Device Erasure (DBAN)

Request Desktop Support assistance with erasing one or more computers or other devices so they can be picked up by the Warehouse.

Desktop Support Establish Printer and/or Drive Mappings

Request Desktop Support assistance with connecting to a shared network drive or printer.

Desktop Support Product Purchase

This is the service offering for Desktop Support to fulfill a purchase request for an end user.

Desktop Support Product Quote

Help with a purchase quote for a new device or other new product.

Desktop Support Service Request

Help with an Desktop Support related request that requires less than 80 hours of effort. This service request will be submitted directly to Desktop Support for review.

Desktop Support Set Admin Rights

Request Desktop Support assistance with administrative privilege on a computer.

Desktop Support Virus or Compromised Computer Remediation

This service offering is for the clean-up of a computer that is suspected of or confirmed to have a virus, malware, spyware, or other dangerous agent infection, or that has otherwise been compromised.

Disability Services: Break-Fix Assistance Request

This offering is for requesting support for a device or service that is not working properly.

Disability Services: New Device Install

For installation of new computers, printers, or other technology devices, clients will select this offering.

Disability Services: Software Install

This offering is for the installation of software for Disability Services.

Disability Services: Support Request

For other requests that don't fall into another category, this is the "catch-all" ticket type.

Door Lock: Add/Remove Access to a Door

Request access or removal of access to required doors for new and existing employees, students, affiliates or partners.

For requests that include multiple individuals, please attach a spreadsheet containing the appropriate information.

Door Lock: General Door Lock Service Request

Use this request when you have general questions about door lock administration that are not addressed by the other service offerings.

Door Lock: I Have a Problem with a Door

Request assistance when having a problem with a door other than access and scheduling.

Door Lock: Request a Capability Change to an Electronic Door

Request a capability change to an electronic door attached to the standard campus system, such as a change in motion sensor actions.

Door Lock: Request a Change to a Door Schedule

This service offering is to be used when a change is needed on a door schedule that unlocks a door.

Door Lock: Request a New Electronic Door Lock

This service offering is to be used when a new electronic door lock is needed.

E

Education: Computer and Software Problems

This involves any hardware or software problems with your department computer.

Education: Email

Setup and maintenance of new and existing WSU faculty and staff email accounts.

Education: Network Problems and Requests

Request service with Internet and Network Connectivity, Server Access, or VPN.

Education: Other

Problems or requests which do not fit any category listed above.

Education: PASS

Login and evaluation issues

Education: Technology Reservation

Request Corbin Hall computer lab and equipment reservation.

EECS: Apple Mac Support Service Request

Request technical assistance with an Apple Macintosh computer or related software for the Department of Electrical Engineering and Computer Science.

EECS: EE 585/595 Senior Design Support Service Request

Please enter a detailed description of your design challenges, and I will contact you as soon as possible. The ticket created will then serve as an easily referenced troubleshooting guide for the duration of your project.

EECS: Equipment Purchase Request

Request quote and/or purchase of new technology equipment for the Department of Electrical Engineering and Computer Science.

EECS: Laboratory Equipment Malfunctions

Please use this to report any laboratory equipment malfunctions. If this is in reference to Window, Linux, or Mac computers, then please use their respective Service pages.

EECS: Linux Research Support Service Request

Request technical assistance with a Linux research server, workstation, or related software for the Department of Electrical Engineering and Computer Science.

EECS: Linux Teaching Support Service Request

Request technical assistance with a Linux teaching server or related software for the Department of Electrical Engineering and Computer Science.

EECS: Windows Support Service Request

Request technical assistance with a Microsoft Windows computer or related software for the Department of Electrical Engineering and Computer Science.

EMS: Access Request

Used to request new access for users, inactivate access for users, to request new departments to schedule rooms in EMS, and request installation of EMS.

EMS: Issues

Use this service to report EMS errors prohibiting business function(s).

EMS: New Organization or Contact Request

Use this service for requesting contacts and organizations to be added, modified or removed from EMS.

Engineering: Break-Fix Assistance Request

This offering is for requesting support for a device or service that is not working properly.

Engineering: New Device Install

For installation of new computers, printers, or other technology devices, clients will select this offering.

Engineering: Software Install

This offering is for the installation of software for Engineering Dean's office and Industrial Engineering.

Engineering: Support Request

For other requests that don't fall into another category, this is the "catch-all" ticket type.

ENGR: Engineering Computer Incident

Used to submit an incident (break/fix) item to the Desktop Support Group in Engineering.

F

Faculty/Staff Email Support Request

Request assistance with a Faculty or Staff email account.

FOBT: Email Problem

Request help with an email related problem.

FOBT: Equipment Reservation Request

Request the reservation of FOBT devices.

FOBT: Hardware or Device Setup

Request to have a new device or hardware set up, including WSU email on a phone.

FOBT: Help! I have a FinOps problem!

Request help with an IT-related problem.

FOBT: Network Share Access

Request access to network share.

FOBT: New Employee

Request to have a user account, email, network share access and/or computer set up for a new employee.

FOBT: Product Quote

Request a quote for a new device or software.

FOBT: Software Installation

Request to have software installed on a device.

FOBT: Website Change

Request changes to FOBTWeb or FOBT department pages on wichita.edu.

H

Help! I have a problem!

Request help with an IT-related problem.

Help! The projector is not working!

Request assistance with a classroom projector (or TV, if equipped).

Human Resources Project Request

Submit a project request for an HR project.

I

I need additional equipment for my class

Request media technology equipment for a class that is not already included with the room.

ImageNow: New Implementation

Request a new ImageNow implementation which may include a new drawer, application plan, or scanning device.

ImageNow: Security Request

Request access for a new user or change access for an existing user.

ImageNow: Support Request

Request support for or report an issue with ImageNow or WebNow. This request may also be used to request a quote for scanners and software.

Issues with Classroom's Instructor Computer

Report an issue with a classroom's instructor computer.

ITS Service General Request

If you cannot find the service you need, use this service offering to submit a general technology ticket to the ITS Help Desk.

L

Library Digital Project Request

Scanning of analog materials; preparing digital materials for the Web; creating metadata; quality control, uploading digital files to SOAR or other library content management systems.

Library Technologies - Systems

Technology support for University Libraries

M

Microsoft Office or Adobe Creative Cloud Support Request

Request assistance with using Microsoft Office and Adobe Creative Cloud products

MRC-ENG: All Other Requests

Use for any other request for the MRC Engineering Services team, including issues with WSUTV on Cox Cable Channel 13.

MRC-ENG: Cable TV Installation

Request installation or setup of new Cox Cable service for your college or department.

MRC-ENG: Cable TV Repair

Request repair of an existing Cox Cable TV service, cable box, or related issue.

MRC-ENG: Cable TV Service Rental - For One Time Use

This service will provide the user credentials and access to a Slingbox hosted at the MRC to have temporary cable tv service for an event without having a continuous, annual subscription.

MRC-ENG: Digital Signage - Report a Problem

Report a problem you see with any digital signage screen on campus: yours or others.

MRC-ENG: Digital Signage Installation

Request Installation of new digital signage screen for your area.

myTraining

Request assistance, training follow up support, or report a problem with myTraining.

N

Need access to classroom media technology

Request access to classroom media technology, either the "gray boxes" in smaller classrooms, or the Master Classroom instructor lecterns.

Network: ACL

Request a change to routing rules for an access control list as applied to a VLAN.

Network: DHCP/DDNS - Other Request

Request non-host changes to DHCP/DDNS configuration.

Network: DHCP/DDNS Host(s) Request

Request a change to DHCP/DDNS records.

Network: DNS Request

Request a change to DNS records for wichita.edu and other university-managed domains.

Network: Other

Request a Network change which does not fit into the categories above.

Network: Switchports

Request a change to a switchport.

New Device Setup

Setup of a new device

New Software Installation

New Software Installation

O

OFA: ImageNow Support Request

Request help with imaging or a correction that needs to be made within the imaging system.

OFA: New Employee Setup

Request to have a new employee setup in the Office of Financial Aid, including Network Access, Drive Access, WSU email, add to office mass mailing and additional access determined by the role of the employee.

OFA: PC or Network Service Request

Request help from OFA Desktop Support with an IT-related problem on your computer on connection to the network.

OFA: Query or Report Request

Request a query report to be created, changed or re-run an existing report.

OFA: Website Change

Use this service to create and update the OFA website.

Operations: Server SSL Certificate

Order / Renew an SSL Certificate for a Server

Oracle DBA Group Request

Request for services from the Oracle DBA Group.

P

Password Reset Support Request

Password Reset Support Request

PMO Training

Request training from the Project Management Office: Portfolio and Project Management, Requirements Gathering, Change Management, RFP, etc.

Project Deliverable Change Request

To be used for all project managers needing to ask the Change Advisory Board for either early design validation or for a deploy deliverable to go into production.

Project Request

This is the form used when requesting a project, ie. ITS projects that require >80 hours of total effort.

Project Request for Hugo Wall

Submit a project request for the Hugo Wall School of Public Affairs.

R

Refresh, Transfer, or Move a Device

Request to replace an existing device with a new one, whether that device is brand new "out of the box" or belongs to another user and needs to be transferred, or to disconnect/reconnect a device to be relocated.

Request assistance with CME, Marketplace or Web Deposit services.

Request assistance with CME, Marketplace or Web Deposit services.

S

Security - Compromised Account/Credentials

This service offering is used to report a compromised account or credentials.

Security - Compromised Machine

Report or request assistance with a (suspected) compromised machine.

Security - Sensitive Incidents

This service offering is to be used for sensitive security incidents that do not fit in to the other categories.

Student Email Support Request

Request assistance with a student email account.

T

TDX: Add a TDX Desktop to a user(s)

Request that a TDX administrator add a desktop to a user or multiple users.

TDX: Break/Fix Request

This offering is to request support for TeamDynamix when it is not working as expected.

TDX: Configuration Change Request

Use this form to request changes to TDX configuration.

TDX: Embed a TeamDynamix Web Form

Request to create and embed a TDX Web Form on a website.

TDX: Purchase a License for TeamDynamix from ITS

Request a license or licenses for TeamDynamix.

TDX: Request Access to Build Content in the Knowledge Base

This service offering is used to request access to WSU's TeamDynamix Knowledge Base.

TDX: Request Assistance with Team Dynamix

Ask questions, report errors, and request support for TeamDynamix which would include demonstrations of the tool's capabilities.

TDX: Request New Team Dynamix Service Offering

This is a link to request configuration of a new service offering in the Team Dynamix Service Catalog.

Training Assistance for Reporting Services or WSU Reporting

Request assistance, training follow up support.

U

Unix Group Request

Request for services from the ITS Unix Server Administration Group.

W

Windows Server Group Request

Request for services from the ITS Windows Server Administration Group.

Wireless: Coverage Request

Request additional wireless coverage in a location where you can't pick up a signal.

Wireless: Service Problem

Report a problem with wireless service (other than coverage).

Wireless: Setup Assistance

Request assistance for help connecting to WSU Secure.

Workforce Training Request

This service is used for individuals wanting information on having training provided.